Privacy & Cookies


This privacy policy discusses the “personal information” that Lorra obtains from you on Lorrafragrances.com and under the Lorra Community program. When we use the term “personal information” we are referring to information that is connected to your name. This may include things like your e-mail address, mailing address, telephone number, photographs, personal images, or beauty profile information you provide such as hair color and eye color, or information about the products you purchase, when those pieces of data are stored with your name. Any information that is not connected to your name is not considered personal information.

This privacy policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Facebook, Twitter, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this policy.

What We Collect

The following are examples of the personal information that we collect:

Activity
Examples of Personal Information Collected
Registering on our website
Name and e-mail address
Purchasing on our website
Name, billing address, shipping address, and phone number
Product Notifications
Name and e-mail address
Lorra Community
Any information about yourself that you choose to submit or post as part of your Lorra Community membership or that relates to your activities in the Lorra Community such as your: nickname, number of Beauty Insider followers, Instagram/YouTube handles, personal characteristics such as a description “about you,” skin tone and type, skin concerns, hair color and type, hair concerns, eye color, Color IQ, age range, groups, conversations, photographs, videos, and product reviews.

In addition to the above, we may use the following technologies to automatically collect information about your activities on our websites.

  • Cookies
  • Flash Cookies
  • Web beacons, clear pixels, or pixel tags.
  • Web server logs.
  • Geo-location technologies.

Note that we do not intentionally collect any personal information from children under the age of 13. If you are under the age of 13, you can look at our websites, but you should not make a purchase, register, or submit personal information to us.

How We Use Your Personal Information

Sephora primarily uses the personal information that it collects to provide you with products, information, and services. We may use your information to track your purchase history and to contact you for account and promotional purposes. We may also use your personal information for other legitimate business purposes, including to detect and prevent fraud, to collect amounts owing to us and to maintain business records.

How We Protect Your Information

We realize that our customers trust us to protect their personal information. We take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your personal information. While we attempt to protect the information in our possession, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances.

Your Choices

You have the following choices with how your information is used:

Your Options
What you need to do
Updating or Correcting the Personal Information Relating to Your Account
You can update or correct your name, e-mail address, security questions, and other preferences by logging into your account and clicking on the “My Account” page.
Receiving newsletters and promotional e-mails
You can click on the “unsubscribe” link at the bottom of any promotional e-mail that you receive. You can also edit your e-mail preferences on your “My Account” page.
Behavioral Based Advertising
You can opt-out of some, but not all, online behavioral based advertising by clicking here or by using your browser settings to block cookies or notify you when a cookie is set.
Remove content from user review
You can remove content that you posted on a Lorra public space, such as part of a Ratings & Review, by e-mailing details to support@lorrafragrances.com. Note that we will endeavor to honor your request to remove information, however, our removal of your information does not completely erase that information from the internet. For example, historical copies, or “caches,” may remain.
Lorra Community
You can remove some of your Lorra Community activity by emailing Customer Service at support@lorrafragrances.com..

Changes To This Policy

We may revise this policy from time to time. You should review our privacy policy periodically so that you keep up-to-date on our most current practices. We will note the effective date of the latest version at the top of each policy.

1. "Cookies" are small bits of information that are placed on the hard drive of your computer. Cookies remember information about your activities on the site to make your visits to our website more enjoyable and valuable to you by providing a customized experience and recognizing your preferences when you visit our website. If you've chosen to disable cookies on your browser, some of the functionality of our website may be lost. Certain of our web page, particularly those that require a login and password, require that cookies be enabled in your browser and cannot be used when you have disabled cookies in your browser.

2. Flash cookies (also called Local Shared Objects or “LSOs”) are data files similar to cookies, except that they can store more complex data. Flash cookies are used to remember settings, preferences, and usage, particularly for video, interactive gaming, and other similar services

3. Web beacons are small graphic images on a Web page or in an e-mail that can be used for such things as recording the pages and advertisements clicked on by users, or tracking the performance of e-mail marketing campaigns.

4. Web server logs are records of activity created by the computer that delivers the webpages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you the webpage. The Web server log also may record information about your browser, such as your IP address and the cookies set on your browser by the server.

5. Geo-location technology refers to technologies that permit us to determine your location. We may ask you to manually provide location information on our website, or to enable your mobile device to send us precise location information. We may also automatically collect general location information from your web browser.